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Appointment Policy: To allow enough time for all patients we ask that you please call us for an appointment. Emergency cases will be given priority which is why occasionally we may run into delays. We ask for your patience and understanding with unexpected setbacks.
Arrival Policy: For the protection of all pets and our staff we ask that you keep your dog on a leash while in the clinic and cats in appropriate carriers.
Drop Off Appointments: For your convenience, drop off appointments are available as long as you are an established client and your pet is current on all vaccinations. We like to schedule a particular time that you drop off and pick up your pet that works with your schedule and so the doctor can go over your concerns and his/her recommendations for treatment.
Emergency/On Call Hours: Our doctors are on call Monday-Friday after normal business hours until 9:00 pm, and Saturdays until 5:00 pm. They are not available on Sundays and Holidays. Navarre Animal Hospital understands that emergencies are never pleasant or convenient. This is why we provide emergency services to our established patients. An established patient is defined as a pet whom has been seen within the last year for a comprehensive wellness exam by either one of our veterinarians.
While we do our best to be available to our clients in emergencies, we will refer serious medical emergency cases to a specialty emergency practice in Pensacola. If you have an emergency after our doctors are no longer available, please call the Veterinary Emergency Referral Center at (850) 477-3914 where they are staffed 24 hours a day, 7 days a week. Just like an emergency hospital for people, they are fully staffed during night-time, holiday and weekend hours and are equipped to give your pet the very best urgent care. They are the only Board Certified Critical Care Specialist in all of Northwest Florida.
Payment Policy: We require payment in full at the time our services are rendered. We accept cash, checks, MasterCard, Visa, American Express, Discover and Care Credit.